Terms of Service

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Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Agreement Overview

These Terms of Service ("Terms") govern the contractual relationship between Vision Windows & Doors ("Company," "we," "us," or "our") and our clients ("Client," "you," or "your") for all window and door installation, repair, and maintenance services provided in Metro Manila and surrounding areas in the Philippines.

By engaging our services, requesting a quote, or signing a service agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services Offered

2.1 Core Services

• Window installation, replacement, and repair
• Door installation, replacement, and repair
• Glass repair and replacement
• Security screen and burglar bar installation
• Maintenance and emergency repair services
• Commercial glazing and shopfront services

2.2 Service Process

1. Free Survey: We provide complimentary on-site surveys and quotations
2. Quote Validity: Written quotes are valid for 30 days unless otherwise specified
3. Contract Formation: A binding contract is formed upon your acceptance of our quote and payment of deposit
4. Work Commencement: Work begins according to the agreed schedule in your service agreement

3. Pricing and Payment Terms

3.1 Pricing

All prices are quoted in Philippine Peso (PHP) and include materials, labor, and standard installation. Additional costs may apply for:

• Non-standard sizes or custom specifications
• Difficult access or special equipment requirements
• Permit fees and government charges
• Additional structural work discovered during installation

3.2 Payment Schedule

• Standard Projects: 50% deposit upon contract signing, 50% upon completion
• Large Projects (₱100,000+): 30% deposit, 40% at midpoint, 30% upon completion
• Emergency Repairs: Payment due upon completion unless prior arrangements made

3.3 Accepted Payment Methods

We accept cash, GCash, PayMaya, bank transfer, and major credit cards (Visa, Mastercard). A processing fee may apply to credit card transactions.

3.4 Late Payment

Overdue accounts may be subject to a service charge of 2% per month. Work may be suspended for accounts more than 15 days overdue.

4. Client Obligations

4.1 Access and Preparation

• Provide safe and reasonable access to work areas
• Remove or protect personal belongings in work areas
• Ensure electrical power and water access if required
• Inform us of any hazardous materials or structural issues

4.2 Information and Approvals

• Provide accurate property information and measurements
• Obtain necessary approvals from building management or homeowner associations
• Make decisions promptly to avoid project delays
• Sign off on work completion in a timely manner

5. Our Commitments and Warranties

5.1 Workmanship Warranty

We provide a comprehensive 5-year warranty on all installation workmanship, covering:

• Installation defects and failures
• Water leaks due to poor installation
• Hardware adjustment and alignment issues
• Weatherproofing and sealing problems

5.2 Material Warranties

Materials are covered by manufacturer warranties ranging from 1-10 years depending on the product. We will facilitate warranty claims on your behalf.

5.3 Service Standards

• Professional and courteous service
• Work site clean-up upon completion
• Compliance with local building codes and regulations
• Use of quality materials from reputable suppliers

6. Limitations and Exclusions

6.1 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage from misuse, accidents, or force majeure events
• Modifications by unauthorized persons
• Failure to perform recommended maintenance
• Glass breakage (unless due to installation defects)

6.2 Liability Limitations

Our total liability for any claim is limited to the value of the contract for the specific work performed. We are not liable for consequential, indirect, or punitive damages.

7. Changes and Cancellations

7.1 Change Orders

Changes to the agreed scope of work must be documented in writing and may affect pricing and timeline. Additional charges apply to change orders requested after work commencement.

7.2 Client Cancellation

• Before work starts: 10% cancellation fee of contract value
• After work starts: Client responsible for materials ordered and work completed
• Custom orders: Non-refundable once manufacturing begins

7.3 Company Cancellation

We may cancel contracts for non-payment, safety concerns, or breach of these Terms. Full refund of payments made, less costs incurred.

8. Permits and Compliance

8.1 Building Permits

We will advise on permit requirements but obtaining permits is the client's responsibility unless specifically agreed otherwise. We can assist with permit applications for an additional fee.

8.2 Code Compliance

All work will comply with applicable building codes. Additional costs may apply if upgrades are required to meet current standards.

9. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor strikes, material shortages, or public health emergencies.

10. Dispute Resolution

10.1 Good Faith Resolution

We encourage direct communication to resolve any issues. Our management team is available to address concerns promptly.

10.2 Mediation

If direct resolution is unsuccessful, disputes will first be submitted to mediation through a mutually agreed mediator in Metro Manila.

10.3 Arbitration

Disputes not resolved through mediation may be submitted to binding arbitration under Philippine law.

11. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act 10173). Please review our Privacy Policy for details on how we handle your information.

12. Intellectual Property

All designs, specifications, and proprietary methods remain our intellectual property. Clients may not reproduce or distribute our proprietary information without written consent.

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

14. Amendments

These Terms may be updated periodically. Material changes will be communicated to existing clients. Continued use of our services constitutes acceptance of updated Terms.

15. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any legal proceedings will be conducted in the appropriate courts of Makati City, Metro Manila.

16. Contact Information

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you have any questions about these Terms, please contact us before proceeding with any service agreements.