Privacy Policy

Vision Windows & Doors

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Summary in Plain English

What this means for you: We only collect personal information needed to provide our window and door services - like your name, contact details, and address for surveys and installations. We keep your information secure, never sell it to others, and only share it with trusted partners (like Google for maps and payment processors) when necessary.

Your rights: Under Philippine law, you can see what information we have about you, ask us to correct it, or request deletion when legally permissible. We'll keep your information only as long as needed for our business relationship and legal requirements. You can contact our Data Protection Officer anytime with questions or concerns.

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction and Legal Basis

Vision Windows & Doors ("Company," "we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations.

As a data controller, we process personal information for legitimate business purposes related to providing window and door services throughout Metro Manila and surrounding areas.

Important: By engaging our services, visiting our website, or providing your personal information, you consent to the collection and processing of your data as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

2.2 How We Collect Information

We collect personal information through:

3. How We Use Your Information

3.1 Primary Purposes

We process your personal information for the following lawful purposes:

3.2 Secondary Purposes (with consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your personal information with trusted third parties who assist us in business operations:

4.2 Legal Requirements

We may disclose personal information when required by:

4.3 What We Don't Do

We do not:

5. Your Rights Under Philippine Law

Data Subject Rights (Data Privacy Act, Section 16)

You have the following rights regarding your personal information:

  • Right to Information: Know what personal data we collect and how we use it
  • Right to Access: Request copies of your personal information
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion when legally permissible
  • Right to Restrict Processing: Limit how we use your information
  • Right to Data Portability: Receive your data in a standard format
  • Right to Object: Oppose certain uses of your information
  • Right to Withdraw Consent: Revoke consent for optional processing

5.1 How to Exercise Your Rights

To exercise these rights, contact our Data Protection Officer:

We will respond to your requests within 15 days as required by law. Some requests may require identity verification for security purposes.

6. Data Security and Protection

6.1 Security Measures

We implement appropriate technical and organizational security measures:

6.2 Data Breach Response

In the unlikely event of a data breach, we will:

7. Data Retention

7.1 Retention Periods

7.2 Secure Disposal

When retention periods expire, we securely destroy or anonymize personal information using industry-standard methods.

8. Cookies and Website Analytics

8.1 Cookie Usage

Our website uses cookies for:

8.2 Third-Party Analytics

We use Google Analytics to understand website usage. Google's privacy policy applies to their data processing: https://policies.google.com/privacy

9. International Data Transfers

Some of our service providers (such as Google, payment processors) may process data outside the Philippines. We ensure these transfers comply with applicable data protection laws and include appropriate safeguards.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent. If we discover such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through:

12. Complaints and Regulatory Contact

If you're not satisfied with how we handle your privacy concerns, you may file a complaint with the National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Avenue, Pasay City 1307, Philippines
Email: info@privacy.gov.ph
Website: www.privacy.gov.ph

13. Contact Our Data Protection Officer

For any questions, concerns, or requests regarding your personal information or this Privacy Policy:

Data Protection Officer
Vision Windows & Doors

Unit 8B, 3rd Floor, Vision Center Building
123 A. Mabini St., Barangay Poblacion
Makati City, Metro Manila 1200, Philippines

Email: privacy@visionwindowsanddoors.com
Phone: +63 2 8721 3344
Mobile: +63 917 812 3344

Business Hours: Monday–Saturday, 08:00–18:00

14. Consent and Agreement

By using our services or providing personal information, you:

Remember: You can withdraw your consent for optional processing activities at any time by contacting our Data Protection Officer. However, withdrawal may affect our ability to provide certain services.

This Privacy Policy is governed by Philippine law and complies with the Data Privacy Act of 2012 (Republic Act 10173). For questions about your privacy rights or this policy, please contact our Data Protection Officer.